ha99 Responsible
Gaming Commitment

1 Age Restriction & Verification

ha99 operates strictly as an 18+ only platform. Access to casino games, sports betting, slots, and all other wagering activities on ha99 is absolutely prohibited for anyone under the age of 18. This is a firm, non-negotiable policy that applies to every player regardless of location within Bangladesh — whether you are accessing ha99 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Why Age Verification Matters

Gambling under the age of 18 can cause serious and lasting psychological harm. Young people are significantly more vulnerable to developing problem gambling behaviours, and exposure to gambling at a formative age is associated with higher lifetime rates of addiction. ha99 takes its duty of care to young people extremely seriously and maintains robust verification processes to prevent underage access.

How ha99 Verifies Age

During the registration process, all new ha99 players are required to confirm that they are aged 18 or above. ha99 may request documentary evidence of age at any point — including during account registration, at the time of a player's first withdrawal, or during a routine KYC review. Acceptable documents include:

• National Identity Card (NID) — Bangladesh
• Valid passport (data and photo page)
• Birth certificate (where supported by a second identity document)

Any account where the player is found to be under 18 years of age will be immediately suspended, all funds will be held pending investigation, and the matter may be escalated to relevant authorities. Winnings generated on an underage account will not be paid out.

2 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or others. It can develop gradually and is not always easy to identify, especially in the early stages. ha99 encourages all players to periodically reflect on their gaming habits and to watch for the following warning signs.

Common Warning Signs

• Gambling with money that was set aside for essential expenses such as rent, food, utility bills, or family needs
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
• Feeling irritable, anxious, or restless when not gambling, or when trying to cut down
• Lying to family members, friends, or employers about the extent of your gambling activity
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling
• Neglecting personal responsibilities, work obligations, or relationships as a result of gambling
• Spending increasing amounts of time thinking about gambling, planning the next session, or reliving past wins
• Attempting to stop or reduce gambling but finding it very difficult or impossible
• Using gambling as a way to escape from stress, depression, anxiety, loneliness, or personal problems
• Gambling for longer periods than originally intended during a single session

Gambling vs. Problem Gambling

Recreational gambling — placing bets within a pre-set budget and treating gaming as entertainment rather than income — is very different from problem gambling. The key distinctions are control, financial impact, and emotional wellbeing. Recreational gamblers can stop when they choose to, maintain their budgets, and do not experience significant distress related to gambling outcomes. If gambling has moved beyond recreation for you, ha99 is here to help you regain control.

3 Self-Assessment Checklist

The following checklist is designed to help ha99 players in Bangladesh honestly evaluate their relationship with gambling. Read each question carefully and reflect on whether it applies to your recent gambling behaviour (within the last 30 days). There are no right or wrong answers — this tool is for your personal reflection only and the results are not recorded by ha99.

4 Deposit & Wager Limits

One of the most effective tools for maintaining control over your gambling is setting a firm limit on how much money you deposit into your ha99 account. ha99 provides flexible deposit limit controls that allow you to cap your spending over a daily, weekly, or monthly period. Once a limit is set, it takes effect immediately — and reducing your limit is always instant, while increasing it requires a 48-hour cooling-off period to protect against impulsive decisions.

How to Set Deposit Limits on ha99

Wager Limits

In addition to deposit limits, ha99 allows players to set maximum single-wager limits across casino games and sports betting. This prevents a situation where a single impulsive bet consumes a disproportionate portion of your gaming budget. Wager limits can be set per game category and adjusted at any time, subject to the same 48-hour increase delay that applies to deposit limits.

5 Time-Out & Cool-Off Period

If you feel that you need a short break from gambling — perhaps after a stressful period, a losing streak, or simply because you notice your play is becoming less controlled — ha99's time-out feature allows you to pause your account temporarily without committing to a full self-exclusion.

Available Time-Out Durations

ha99 offers the following time-out periods, which can be activated instantly from your account settings:

• 24-hour time-out — a single day's pause to reset and reflect
• 72-hour time-out — a weekend or short-break period
• 1-week time-out — a full seven days away from the platform
• 1-month cool-off — a 30-day break, suitable for players who need more recovery time
• 3-month cool-off — an extended pause for players experiencing more serious concerns

What Happens During a Time-Out

While a time-out is active on your ha99 account, you will not be able to log in, deposit funds, place any bets, or access any games. Promotional emails and bonus notifications are automatically suppressed during this period. Your account balance is preserved in full and will be accessible once the time-out period expires. You cannot cancel a time-out once it has been activated — the full duration must pass before access is restored.

6 Self-Exclusion Programme

ha99's self-exclusion programme is designed for players who recognise that they have a problem with gambling and want to take decisive, longer-term action to protect themselves. Self-exclusion closes your ha99 account for a minimum period and prevents re-registration — it is a stronger, more permanent measure than a time-out.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent / Lifetime exclusion — irrevocable; the account cannot be reopened under any circumstances

How to Apply for Self-Exclusion

To activate self-exclusion on your ha99 account, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your full name, registered email address, and your chosen exclusion duration. Your account will be closed within 24 hours of receiving your verified request. You will receive an email confirmation once the exclusion is active.

What Self-Exclusion Covers

Once self-exclusion is active, ha99 will take the following steps to protect you:

• Your account will be immediately suspended and all login access blocked
• All marketing communications, bonus offers, and promotional emails to your registered address will be permanently stopped for the duration of the exclusion
• Any attempt to create a new ha99 account using the same email address, phone number, or identity documents will be flagged and rejected
• Your account balance at the time of exclusion will be held securely; you may request a withdrawal of remaining funds by contacting support

Returning After Self-Exclusion

At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must submit a written request to [email protected] to reopen your account. ha99 imposes a mandatory 7-day reflection period before any reactivation is processed, during which our responsible gaming team may reach out to discuss support options before you return to play.

7 Player Protection Tools

ha99 provides a complete suite of responsible gaming tools to help every player in Bangladesh stay in control of their gambling. The six tools below are available to all registered players at no cost and can be activated at any time through your account settings or by contacting our support team.

8 Support & Help Resources

ha99 is committed to ensuring that no player in Bangladesh ever feels alone when facing gambling-related challenges. Whether you are looking for guidance on using our responsible gaming tools, want to discuss a concern in confidence, or need a referral to professional external support, our team is here to help.

Contact ha99 Support

Our customer support team can assist with responsible gaming matters at any time. When contacting us about a responsible gaming issue — whether it is a self-exclusion request, a deposit limit query, or a general concern about your gambling habits — please use the subject line "Responsible Gaming" so that your message is directed to the appropriate team member promptly.

External Support Organisations

If you feel that professional counselling or peer support would be beneficial, ha99 encourages you to reach out to recognised problem gambling and mental health support services. The following types of organisations can provide confidential advice, counselling, and treatment programmes:

• National Mental Health Institute (NIMH), Dhaka — provides psychological and psychiatric support services in Bangladesh
• Kaan Pete Roi — Bangladesh's emotional support and mental health helpline, available to anyone experiencing distress
• Family counselling centres — available across major cities including Dhaka, Chittagong, Sylhet, and Khulna; can assist with gambling-related family conflict
• Local community health clinics — district-level health centres throughout Bangladesh can refer patients to appropriate mental health and addiction support services

Tips for Responsible Play

For players who enjoy ha99 as entertainment and want to keep it that way, the following habits will help you maintain a healthy relationship with gambling:

• Always set a strict budget before you start playing and never exceed it — treat your gambling budget like a ticket price for entertainment
• Never gamble with money borrowed from others or money reserved for essential expenses
• Take regular breaks during gaming sessions; step away from the screen every 30 to 45 minutes
• Keep gambling in perspective — it is a form of entertainment, not a way to make money or solve financial problems
• Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol
• Balance gambling with other leisure activities — maintain friendships, hobbies, and family time
• Review your ha99 activity history regularly so you remain fully aware of your actual spending
• Celebrate wins without increasing your budget — a win is a bonus, not a sign to wager more